Although artindiaonline.com team is dedicated to bringing quality beads/products & best services to it's customers yet for any reason or unfortunately you are not satisfied with our services, artindiaonline returns all your purchase cost back to you. All gemstones products shipping back charges you need to afford yourself. All freshwater pearls, silver jewelry & glass beads products purchase cost will be refunded after deducting their shipping charges. At artindiaonline all returns by our customers are painless to us & we have no objection refunding purchase amount back to our customers. Please note that if you return the products back, you need to return them within 20-25 days from the date they arrive at you or you receive them. The products should be in their original condition in case you return them. No substitute or any changed product will be accepted. Please also note if you return the products, please inform us about it & send the invoice to us. Attach the products invoice with the shipment again sent to you by us if possible.

May you need more information to this regards, without hesitation you contact us at support@artindiaonline.com.